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New Utility Bill Pay Service

January 1, 2025Note: If you've already created an account in InvoiceCloud, sign in here.

Our new platform – InvoiceCloud – features a user-friendly portal and more features to view and pay bills online.

• Pay your utility bills anytime 24/7 via an easy-to-use online portal
• Pay with AutoPay – save time and avoid late or missed payments (Please note:  You must re-enroll in AutoPay with InvoiceCloud)
• Pay by Text to get text notifications about your bill and pay by text if you’re on the go
• Pay over the phone using a landline or mobile device using our 24/7 automated Pay by Phone feature

To help offset the rising costs of payment processing fees, the City of Lakeville will implement a transaction fee for all credit and debit card payments.

Transaction fee effective January 1, 2025

2.95% fee, with $2.95 minimum for all credit/debit/PayPal payments

The City of Lakeville has made it possible to keep a fee-free method for paying bills online. You can pay your bill without a processing fee by paying via ACH/EFT (direct payments from your bank account).

Key points

• Your account number in the new system follows this format: 8 digits (dash) 10 digits (xxxxxxxx-xxxxxxxxxx).
• New utility customers will not be able to register with InvoiceCloud until you receive your first quarterly bill in the mail.

Manage your payment preferences

• Access your payment portal (First-time users of InvoiceCloud must register your account.)
• Get directions on how to re-register your account (PDF)
• Get directions on how to re-enroll in AutoPay

If you need additional assistance, call our Utility Billing department at 952-985-4580, send an email to UtilityBilling@LakevilleMN.gov or call InvoiceCloud at 844-598-5246.

Customer Warning About Doxo.com

Third-party website

There is an online bill pay website called Doxo.com. This is a third-party website that is supposed to allow people to pay their online bills via the Doxo website.

It may appear that Doxo.com is affiliated with the City of Lakeville, but it is not. Doxo.com has no authorization to collect payments on behalf of the City of Lakeville. 

For information on the Federal Trade Commission taking action against Doxo, go to this link: FTC Takes Action Against Bill Payment Company Doxo for Misleading Consumers.

The City of Lakeville has no control over if, or when, we receive payments made through Doxo.com.

Below is an example of the Doxo.com payment site:

Utility Rates

• Download the current schedule of utility rates (PDF).
• 2025 Fee Schedule (PDF)

Utility Payment Drop Box

A utility payment drop box is available at Lakeville City Hall, 20195 Holyoke Avenue.

Account Receivable Payments

Account Receivable payments include fees or cost recoveries not tied to a specific utility or permit. Examples include Fire or Police false alarm fees, hydrant repairs, tree removal, engineering fees, and other service-related charges.

Building Department Payments

Building-related fees include charges for permits, plan review, inspections, code enforcement actions, and required certificates to ensure projects comply with City codes and standards. Fees may also include review by Planning, Zoning, and Engineering (PZE) as part of the approval process.

Business Licensing Payments

Business licenses are required for certain activities to ensure compliance with City regulations and public safety standards. This includes licenses and permits for alcohol sales, cannabis retail, gambling, mobile food units, home occupations, massage therapy, tobacco sales, waste hauling, and special activities such as outdoor entertainment, patios and parades.